Que Training Materials
Office Administrators-
- Que Required Core Training (23:47 min)
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- Add a User
- Adding a Referring Physician
- Adding a Patient
- Updating Patient Insurance
Core Assessment IHow do I indicate that I'm no longer working with a referring physician whom I added to Que?Change the referring physician’s status to “Inactive” on the Edit Referring Physician screen.Correct
Call Integra and have the referring physician removed from the system.Incorrect
There isn’t any way to indicate this.Incorrect
Delete the referring physician on the Edit Referring Physician screen.Incorrect
Can I assign a user to more than one office?I’m not able to assign a user to more than one office, so I’ll have to contact Integra.Incorrect
Yes, I can, by selecting multiple offices when editing the user’s profile.Correct
No, I can’t; a user can only be assigned to one office.Incorrect
Users are auto-assigned to all offices.Incorrect
What type of address is required on each individual patient file?Home addressIncorrect
Delivery addressIncorrect
Mailing addressIncorrect
Default addressCorrect
Can I edit a referring physician once he or she has been added to Qūe?No; I need to create a new referring physician.Incorrect
No; I need to call Integra and have a team member change the information.Incorrect
Yes; I can edit a referring physician file.Correct
None of the aboveIncorrect
A manager has assigned a staff member to work part-time at a new office. How does he or she grant the member access to the new location in Qūe?Create a new User ID for the staff member.Incorrect
Have the staff member use the same login as another staff member at the new office.Incorrect
Add a new office to the staff member’s user file in the User Details screen.Correct
The manager can’t grant access to the new location in Qūe.Incorrect
A notice of a new address for a referring physician arrived at my office. What steps should I take to handle the new address in Qūe?Delete the old address and add the new address.Incorrect
Search for the new address and click “Save this Search.” The new address will be saved automatically.Incorrect
Create a new referring physician file and enter the new address. Click “Save.”Incorrect
Keep the old address and add the new address.Correct
How often should I verify eligibility for a patient?Before each time I service the patientCorrect
Before the first time I service the patientIncorrect
After I service the patient and am preparing to bill him or herIncorrect
None of the aboveIncorrect
On an old insurance, what date indicates that the insurance came over from Doc-tor.com?6/4/2015Incorrect
00/00/0000Incorrect
12/31/9999Correct
There is no way to tell the insurance came over from Doc-tor.com.Incorrect
What expiration date should I set for the old insurance from Doc-tor.com?The effective dateIncorrect
When the most recent claim was submitted from Doc-tor.comCorrect
I don’t set the date, I simply delete the insurance information.Incorrect
I must contact the payor for the correct expiration date.Incorrect
- Adding a Manual Claim
- Fixing Needs Attention Claims
- Getting Help
Core Assessment III have a claim that needs authorization information in order for Integra to proceed. Where can I add the missing authorization info?I’ll keep the authorization number to myself.Incorrect
I don’t have the ability to do this, so I’ll have to contact Integra.Incorrect
Add a note to the claim with the authorization number and wait for Integra to see it.Incorrect
Add a note to the claim with the authorization number and click “Send to Integra.”Correct
Why might I want to “Quick Save” a claim?
I need to go help a customer and want to come back to the claim later.Incorrect
It’s the end of the day and I want to save the work I’ve done so I can finish it the next day.Incorrect
I want to submit the claim to the payor immediately.Incorrect
Both 1 and 2Correct
Why do some claims have a button that says “Send to Integra” while others have a button that says “Validate and Submit”?No reason; both buttons do the same thing.Incorrect
A claim that has “Send to Integra” needs to be processed by Integra before going to the payor, while those with “Validate and Submit” can go straight to the payor.Correct
To confuse youIncorrect
A claim that has “Send to Integra” can go straight to the payor, while those with “Validate and Submit” need to be processed by Integra before going to the payor.Incorrect
When a claim appears in my Needs Attention Queue with the reason “Need Authorization Info,” what does this mean?The plan did not recognize the pre-auth number included with the claim.Incorrect
The plan says the code billed requires a pre-auth code.Incorrect
The plan says the pre-auth included on claim was not valid on date of service.Incorrect
Any of the aboveCorrect
When would I want to “Validate” a claim rather than “Validate and Submit”?If I want to check if a certain line item will pass Integra’s rules, but haven’t finished adding items to the claim.Incorrect
If I want to check if a claim will pass Integra’s rules, but am not quite ready to send it to the payor yet.Incorrect
If I want to see if I have added the correct documentation for a claim, but am not ready to send the claim to the payor yet.Incorrect
All of the aboveCorrect
Which feature on your dashboard will be coming soon?Needs Attention QueueIncorrect
Claims DonutIncorrect
InboxCorrect
Recent PaymentsIncorrect
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Que Refresher: Back to Basics (14:07 min)
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- Editing Your Profile
- Editing a User
- Editing a Referring Physician
- Editing a Patient
- Understanding Needs Attention Buckets
Refresher AssessmentHow does a Provider Admin change a user's access in Qūe?A Provider Admin will have to send the user’s information to Integra and request a change.Incorrect
Create a new User ID for the staff member.Incorrect
A Provider Admin can’t do anything to change user access.Incorrect
Edit his or her Role in the User Details screen.Correct
How do I change my own password?I don’t have the ability to do this, so I’ll have to contact Integra.Incorrect
I can’t change my password.Incorrect
Edit my password under the My Profile tab.Correct
Ask a Provider Admin user to change my password.Incorrect
How do I indicate that I’m no longer working with a referring physician whom I added to Qūe?Change the referring physician’s status to “Inactive” on the Edit Referring Physician screen.Correct
Call Integra and have the referring physician removed from the system.Incorrect
There isn't any way to indicate this.Incorrect
Delete the referring physician on the Edit Referring Physician screen.Incorrect
A notice of a new address for a referring physician arrived at my office. What steps should I take to handle the new address in Qūe?Delete the old address and add the new address.Incorrect
Search for the new address and click “Save this Search.” The new address will be saved automatically.Incorrect
Create a new referring physician file and enter the new address. Click “Save.”Incorrect
Keep the old address and add the new address.Correct
Can I verify eligibility for all patients in Qūe?Yes; I can check eligibility for all patients in Qūe every 30 days.Incorrect
No; I can only check eligibility for patients belonging to payors who allow online verification every 30 days.Correct
No; I can’t check eligibility for any patients.Incorrect
Yes; I can check eligibility for all patients any time.Incorrect
How often should I verify eligibility for a patient?Before each time I service the patientCorrect
Before the first time I service the patientIncorrect
After I service the patient and am preparing to bill him or herIncorrect
None of the aboveIncorrect
What should I do if a patient changes his or her address?Create a new address for the patient and mark it as “Default.” Delete the previous address from Qūe.Incorrect
Create a new address for the patient, but don’t mark it as “Default.”Incorrect
Create a new address for the patient and mark it as “Default.” Don't delete the previous address.Correct
I don’t need to update the patient’s address.Incorrect
Within how many days are claims sent to the “Timely Filing” bucket when they are close to hitting their timely filing limit?14Incorrect
7Correct
21Incorrect
28Incorrect
What would I select to quickly view claims that need additional documentation in order to process?“Need More Data” in the Needs Attention queueIncorrect
“Needs Attention” on the claims cycle donutIncoreect
Documentation Needed in the Needs Attention QueueCorect
Both 2 and 3Incorrect
When viewing all claims that are in ‘Documentation Needed’ queue, how do you switch to another ‘Need More Data’’ queue?Click on the red dotted Needs Attention optionIncorrect
Go back to the landing page and click on Need More DataIncorect
Click on the Advanced Tools search, delete Documentation Needed from the Provider Queue field, type Need More Data in the Provider Queue field, and click SearchIncorrect
Both 2 and 3Correct
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Que Advanced Training (9:56 min)
Que Master Training (1:17 min)
Onsite Office Administrators
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- Que Required Core Training (23:47 min)
Que Refresher: Back to Basics (14:07 min)
Que Advanced Training (9:56 min)
Que Master Training (1:17 min)
Onsite Provider Administrators
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- Que Required Core Training (23:47 min)
Que Refresher: Back to Basics (14:07 min)
Que Advanced Training (9:56 min)
Que Master Training (2:23 min)
Onsite Provider Staff
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- Que Required Core Training (21:32 min)
Que Refresher: Back to Basics (11:32 min)
Que Advanced Training (9:56 min)
Que Master Training (1:17 min)
Provider Administrators
-
- Que Required Core Training (23:47 min)
Que Refresher: Back to Basics (14:07 min)
Que Advanced Training (9:56 min)
Que Master Training (2:23 min)
Provider Staff
-
- Que Required Core Training (21:32 min)
Que Refresher: Back to Basics (11:32 min)
Que Advanced Training (9:56 min)
Que Master Training (1:17 min)