1. Que Required Core Training (23:47 min)
   1. 1. Add a User
      2. Adding a Referring Physician
      3. Adding a Patient
      4. Updating Patient Insurance
         Core Assessment I
         How do I indicate that I'm no longer working with a referring physician whom I added to Que?

         Change the referring physician’s status to “Inactive” on the Edit Referring Physician screen.

         Correct
         

         Call Integra and have the referring physician removed from the system.

         Incorrect
         

         There isn’t any way to indicate this.

         Incorrect
         

         Delete the referring physician on the Edit Referring Physician screen.

         Incorrect
         

         Can I assign a user to more than one office?

         I’m not able to assign a user to more than one office, so I’ll have to contact Integra.

         Incorrect
         

         Yes, I can, by selecting multiple offices when editing the user’s profile.

         Correct
         

         No, I can’t; a user can only be assigned to one office.

         Incorrect
         

         Users are auto-assigned to all offices.

         Incorrect
         

         What type of address is required on each individual patient file?

         Home address

         Incorrect
         

         Delivery address

         Incorrect
         

         Mailing address

         Incorrect
         

         Default address

         Correct
         

         Can I edit a referring physician once he or she has been added to Qūe?

         No; I need to create a new referring physician.

         Incorrect
         

         No; I need to call Integra and have a team member change the information.

         Incorrect
         

         Yes; I can edit a referring physician file.

         Correct
         

         None of the above

         Incorrect
         

         A manager has assigned a staff member to work part-time at a new office. How does he or she grant the member access to the new location in Qūe?

         Create a new User ID for the staff member.

         Incorrect
         

         Have the staff member use the same login as another staff member at the new office.

         Incorrect
         

         Add a new office to the staff member’s user file in the User Details screen.

         Correct
         

         The manager can’t grant access to the new location in Qūe.

         Incorrect
         

         A notice of a new address for a referring physician arrived at my office. What steps should I take to handle the new address in Qūe?

         Delete the old address and add the new address.

         Incorrect
         

         Search for the new address and click “Save this Search.” The new address will be saved automatically.

         Incorrect
         

         Create a new referring physician file and enter the new address. Click “Save.”

         Incorrect
         

         Keep the old address and add the new address.

         Correct
         

         How often should I verify eligibility for a patient?

         Before each time I service the patient

         Correct
         

         Before the first time I service the patient

         Incorrect
         

         After I service the patient and am preparing to bill him or her

         Incorrect
         

         None of the above

         Incorrect
         

         On an old insurance, what date indicates that the insurance came over from Doc-tor.com?

         6/4/2015

         Incorrect
         

         00/00/0000

         Incorrect
         

         12/31/9999

         Correct
         

         There is no way to tell the insurance came over from Doc-tor.com.

         Incorrect
         

         What expiration date should I set for the old insurance from Doc-tor.com?

         The effective date

         Incorrect
         

         When the most recent claim was submitted from Doc-tor.com

         Correct
         

         I don’t set the date, I simply delete the insurance information.

         Incorrect
         

         I must contact the payor for the correct expiration date.

         Incorrect
         
      5. Adding a Manual Claim
      6. Fixing Needs Attention Claims
      7. Getting Help
         Core Assessment II
         I have a claim that needs authorization information in order for Integra to proceed. Where can I add the missing authorization info?

         I’ll keep the authorization number to myself.

         Incorrect
         

         I don’t have the ability to do this, so I’ll have to contact Integra.

         Incorrect
         

         Add a note to the claim with the authorization number and wait for Integra to see it.

         Incorrect
         

         Add a note to the claim with the authorization number and click “Send to Integra.”

         Correct
         

         Why might I want to “Quick Save” a claim?
         

          

         I need to go help a customer and want to come back to the claim later.

         Incorrect
         

         It’s the end of the day and I want to save the work I’ve done so I can finish it the next day.

         Incorrect
         

         I want to submit the claim to the payor immediately.

         Incorrect
         

         Both 1 and 2

         Correct
         

         Why do some claims have a button that says “Send to Integra” while others have a button that says “Validate and Submit”?

         No reason; both buttons do the same thing.

         Incorrect
         

         A claim that has “Send to Integra” needs to be processed by Integra before going to the payor, while those with “Validate and Submit” can go straight to the payor.

         Correct
         

         To confuse you

         Incorrect
         

         A claim that has “Send to Integra” can go straight to the payor, while those with “Validate and Submit” need to be processed by Integra before going to the payor.

         Incorrect
         

         When a claim appears in my Needs Attention Queue with the reason “Need Authorization Info,” what does this mean?

         The plan did not recognize the pre-auth number included with the claim.

         Incorrect
         

         The plan says the code billed requires a pre-auth code.

         Incorrect
         

         The plan says the pre-auth included on claim was not valid on date of service.

         Incorrect
         

         Any of the above

         Correct
         

         When would I want to “Validate” a claim rather than “Validate and Submit”?

         If I want to check if a certain line item will pass Integra’s rules, but haven’t finished adding items to the claim.

         Incorrect
         

         If I want to check if a claim will pass Integra’s rules, but am not quite ready to send it to the payor yet.

         Incorrect
         

         If I want to see if I have added the correct documentation for a claim, but am not ready to send the claim to the payor yet.

         Incorrect
         

         All of the above

         Correct
         

         Which feature on your dashboard will be coming soon?

         Needs Attention Queue

         Incorrect
         

         Claims Donut

         Incorrect
         

         Inbox

         Correct
         

         Recent Payments

         Incorrect
         

Que Refresher: Back to Basics (14:07 min)

1. 1. 1. Editing Your Profile
      2. Editing a User
      3. Editing a Referring Physician
      4. Editing a Patient
      5. Understanding Needs Attention Buckets
         Refresher Assessment
         How does a Provider Admin change a user's access in Qūe?

         A Provider Admin will have to send the user’s information to Integra and request a change.

         Incorrect
         

         Create a new User ID for the staff member.

         Incorrect
         

         A Provider Admin can’t do anything to change user access.

         Incorrect
         

         Edit his or her Role in the User Details screen.

         Correct
         

         How do I change my own password?

         I don’t have the ability to do this, so I’ll have to contact Integra.

         Incorrect
         

         I can’t change my password.

         Incorrect
         

         Edit my password under the My Profile tab.

         Correct
         

         Ask a Provider Admin user to change my password.

         Incorrect
         

         How do I indicate that I’m no longer working with a referring physician whom I added to Qūe?

         Change the referring physician’s status to “Inactive” on the Edit Referring Physician screen.

         Correct
         

         Call Integra and have the referring physician removed from the system.

         Incorrect
         

         There isn't any way to indicate this.

         Incorrect
         

         Delete the referring physician on the Edit Referring Physician screen.

         Incorrect
         

         A notice of a new address for a referring physician arrived at my office. What steps should I take to handle the new address in Qūe?

         Delete the old address and add the new address.

         Incorrect
         

         Search for the new address and click “Save this Search.” The new address will be saved automatically.

         Incorrect
         

         Create a new referring physician file and enter the new address. Click “Save.”

         Incorrect
         

         Keep the old address and add the new address.

         Correct
         

         Can I verify eligibility for all patients in Qūe?

         Yes; I can check eligibility for all patients in Qūe every 30 days.

         Incorrect
         

         No; I can only check eligibility for patients belonging to payors who allow online verification every 30 days.

         Correct
         

         No; I can’t check eligibility for any patients.

         Incorrect
         

         Yes; I can check eligibility for all patients any time.

         Incorrect
         

         How often should I verify eligibility for a patient?

         Before each time I service the patient

         Correct
         

         Before the first time I service the patient

         Incorrect
         

         After I service the patient and am preparing to bill him or her

         Incorrect
         

         None of the above

         Incorrect
         

         What should I do if a patient changes his or her address?

         Create a new address for the patient and mark it as “Default.” Delete the previous address from Qūe.

         Incorrect
         

         Create a new address for the patient, but don’t mark it as “Default.”

         Incorrect
         

         Create a new address for the patient and mark it as “Default.” Don't delete the previous address.

         Correct
         

         I don’t need to update the patient’s address.

         Incorrect
         

         Within how many days are claims sent to the “Timely Filing” bucket when they are close to hitting their timely filing limit?

         14

         Incorrect
         

         7

         Correct
         

         21

         Incorrect
         

         28

         Incorrect
         

         What would I select to quickly view claims that need additional documentation in order to process?

         “Need More Data” in the Needs Attention queue

         Incorrect
         

         “Needs Attention” on the claims cycle donut

         Incoreect
         

         Documentation Needed in the Needs Attention Queue

         Corect
         

         Both 2 and 3

         Incorrect
         

         When viewing all claims that are in ‘Documentation Needed’ queue, how do you switch to another ‘Need More Data’’ queue?

         Click on the red dotted Needs Attention option

         Incorrect
         

         Go back to the landing page and click on Need More Data

         Incorect
         

         Click on the Advanced Tools search, delete Documentation Needed from the Provider Queue field, type Need More Data in the Provider Queue field, and click Search

         Incorrect
         

         Both 2 and 3

         Correct
         

Que Advanced Training (9:56 min)

1. 1. 1. Checking Claim Status
      2. Editing a Claim
      3. Changing Your Notification Settings

Que Master Training (1:17 min)

1. 1. Accessing Your Patient Summary Report

1. Que Required Core Training (23:47 min)
   1. 1. Add a User
      2. Adding a Referring Physician
      3. Adding a Patient
      4. Updating Patient Insurance
      5. Adding a Manual Claim
      6. Fixing Needs Attention Claims
      7. Getting Help

Que Refresher: Back to Basics (14:07 min)

1. 1. 1. Editing Your Profile
      2. Editing a User
      3. Editing a Referring Physician
      4. Editing a Patient
      5. Understanding Needs Attention Buckets

Que Advanced Training (9:56 min)

1. 1. 1. Checking Claim Status
      2. Editing a Claim
      3. Changing Your Notification Settings

Que Master Training (1:17 min)

1. 1. Accessing Your Patient Summary Report

1. Que Required Core Training (23:47 min)
   1. 1. Add a User
      2. Adding a Referring Physician
      3. Adding a Patient
      4. Updating Patient Insurance
      5. Adding a Manual Claim
      6. Fixing Needs Attention Claims
      7. Getting Help

Que Refresher: Back to Basics (14:07 min)

1. 1. 1. Editing Your Profile
      2. Editing a User
      3. Editing a Referring Physician
      4. Editing a Patient
      5. Understanding Needs Attention Buckets

Que Advanced Training (9:56 min)

1. 1. 1. Checking Claim Status
      2. Editing a Claim
      3. Changing Your Notification Settings

Que Master Training (2:23 min)

1. 1. Accessing Your Patient Summary Report
   2. Accessing Payments

1. Que Required Core Training (21:32 min)
   1. 1. Adding a Referring Physician
      2. Adding a Patient
      3. Updating Patient Insurance
      4. Adding a Manual Claim
      5. Fixing Needs Attention Claims
      6. Getting Help

Que Refresher: Back to Basics (11:32 min)

1. 1. 1. Editing Your Profile
      2. Editing a Referring Physician
      3. Editing a Patient
      4. Understanding Needs Attention Buckets

Que Advanced Training (9:56 min)

1. 1. 1. Checking Claim Status
      2. Editing a Claim
      3. Changing Your Notification Settings

Que Master Training (1:17 min)

1. 1. Accessing Your Patient Summary Report

1. Que Required Core Training (23:47 min)
   1. 1. Add a User
      2. Adding a Referring Physician
      3. Adding a Patient
      4. Updating Patient Insurance
      5. Adding a Manual Claim
      6. Fixing Needs Attention Claims
      7. Getting Help

Que Refresher: Back to Basics (14:07 min)

1. 1. 1. Editing Your Profile
      2. Editing a User
      3. Editing a Referring Physician
      4. Editing a Patient
      5. Understanding Needs Attention Buckets

Que Advanced Training (9:56 min)

1. 1. 1. Checking Claim Status
      2. Editing a Claim
      3. Changing Your Notification Settings

Que Master Training (2:23 min)

1. 1. Accessing Your Patient Summary Report
   2. Accessing Payments

1. Que Required Core Training (21:32 min)
   1. 1. Adding a Referring Physician
      2. Adding a Patient
      3. Updating Patient Insurance
      4. Adding a Manual Claim
      5. Fixing Needs Attention Claims
      6. Getting Help

Que Refresher: Back to Basics (11:32 min)

1. 1. 1. Editing Your Profile
      2. Editing a Referring Physician
      3. Editing a Patient
      4. Understanding Needs Attention Buckets

Que Advanced Training (9:56 min)

1. 1. 1. Checking Claim Status
      2. Editing a Claim
      3. Changing Your Notification Settings

Que Master Training (1:17 min)

1. 1. Accessing Your Patient Summary Report