{"id":2363,"date":"2016-09-14T16:57:02","date_gmt":"2016-09-14T16:57:02","guid":{"rendered":"http:\/\/repo.accessintegra.com\/?page_id=2363"},"modified":"2019-02-06T21:29:54","modified_gmt":"2019-02-06T21:29:54","slug":"que-training-materials","status":"publish","type":"page","link":"https:\/\/repo.accessintegra.com\/resources\/que-training-materials\/","title":{"rendered":"Que Training Materials"},"content":{"rendered":"Office Administrators<\/span>
\n
    \n
  1. \n
      Que Required Core Training (23:47 min)<\/p>\n
    1. \n
        \n
      1. Add a User<\/a><\/li>\n
      2. Adding a Referring Physician<\/a><\/li>\n
      3. Adding a Patient<\/a><\/li>\n
      4. Updating Patient Insurance<\/a>
        \nCore Assessment I<\/span>
        \n
        \nHow do I indicate that I'm no longer working with a referring physician whom I added to Que?<\/span>
        \n
        Change the referring physician\u2019s status to \u201cInactive\u201d on the Edit Referring Physician screen.<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n
        Call Integra and have the referring physician removed from the system.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        There isn\u2019t any way to indicate this.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Delete the referring physician on the Edit Referring Physician screen.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nCan I assign a user to more than one office?<\/span>
        \n
        I\u2019m not able to assign a user to more than one office, so I\u2019ll have to contact Integra.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Yes, I can, by selecting multiple offices when editing the user\u2019s profile.<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n
        No, I can\u2019t; a user can only be assigned to one office.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Users are auto-assigned to all offices.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nWhat type of address is required on each individual patient file?<\/span>
        \n
        Home address<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Delivery address<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Mailing address<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Default address<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nCan I edit a referring physician once he or she has been added to Q\u016be?<\/span>
        \n
        No; I need to create a new referring physician.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        No; I need to call Integra and have a team member change the information.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Yes; I can edit a referring physician file.<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n
        None of the above<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nA manager has assigned a staff member to work part-time at a new office. How does he or she grant the member access to the new location in Q\u016be?<\/span>
        \n
        Create a new User ID for the staff member.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Have the staff member use the same login as another staff member at the new office.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Add a new office to the staff member\u2019s user file in the User Details screen.<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n
        The manager can\u2019t grant access to the new location in Q\u016be.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nA notice of a new address for a referring physician arrived at my office. What steps should I take to handle the new address in Q\u016be?<\/span>
        \n
        Delete the old address and add the new address.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Search for the new address and click \u201cSave this Search.\u201d The new address will be saved automatically.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Create a new referring physician file and enter the new address. Click \u201cSave.\u201d<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Keep the old address and add the new address.<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nHow often should I verify eligibility for a patient?<\/span>
        \n
        Before each time I service the patient<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n
        Before the first time I service the patient<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        After I service the patient and am preparing to bill him or her<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        None of the above<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nOn an old insurance, what date indicates that the insurance came over from Doc-tor.com?<\/span>
        \n
        6\/4\/2015<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        00\/00\/0000<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        12\/31\/9999<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n
        There is no way to tell the insurance came over from Doc-tor.com.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nWhat expiration date should I set for the old insurance from Doc-tor.com?<\/span>
        \n
        The effective date<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        When the most recent claim was submitted from Doc-tor.com<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n
        I don\u2019t set the date, I simply delete the insurance information.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        I must contact the payor for the correct expiration date.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/li>\n
      5. Adding a Manual Claim<\/a><\/li>\n
      6. Fixing Needs Attention Claims<\/a><\/li>\n
      7. Getting Help<\/a>
        \nCore Assessment II<\/span>
        \n
        \nI have a claim that needs authorization information in order for Integra to proceed. Where can I add the missing authorization info?<\/span>
        \n
        I\u2019ll keep the authorization number to myself.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        I don\u2019t have the ability to do this, so I\u2019ll have to contact Integra.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Add a note to the claim with the authorization number and wait for Integra to see it.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Add a note to the claim with the authorization number and click \u201cSend to Integra.\u201d<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \n\" >Why might I want to \u201cQuick Save\u201d a claim?
        \n<\/span>
         <\/p>\n
        I need to go help a customer and want to come back to the claim later.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        It\u2019s the end of the day and I want to save the work I\u2019ve done so I can finish it the next day.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        I want to submit the claim to the payor immediately.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Both 1 and 2<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nWhy do some claims have a button that says \u201cSend to Integra\u201d while others have a button that says \u201cValidate and Submit\u201d?<\/span>
        \n
        No reason; both buttons do the same thing.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        A claim that has \u201cSend to Integra\u201d needs to be processed by Integra before going to the payor, while those with \u201cValidate and Submit\u201d can go straight to the payor.<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n
        To confuse you<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        A claim that has \u201cSend to Integra\u201d can go straight to the payor, while those with \u201cValidate and Submit\u201d need to be processed by Integra before going to the payor.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \n When a claim appears in my Needs Attention Queue with the reason \u201cNeed Authorization Info,\u201d what does this mean?<\/span>
        \n
        The plan did not recognize the pre-auth number included with the claim.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        The plan says the code billed requires a pre-auth code.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        The plan says the pre-auth included on claim was not valid on date of service.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Any of the above<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nWhen would I want to \u201cValidate\u201d a claim rather than \u201cValidate and Submit\u201d?<\/span>
        \n
        If I want to check if a certain line item will pass Integra\u2019s rules, but haven\u2019t finished adding items to the claim.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        If I want to check if a claim will pass Integra\u2019s rules, but am not quite ready to send it to the payor yet.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        If I want to see if I have added the correct documentation for a claim, but am not ready to send the claim to the payor yet.<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        All of the above<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n
        \nWhich feature on your dashboard will be coming soon?<\/span>
        \n
        Needs Attention Queue<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Claims Donut<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n
        Inbox<\/span>
        \nCorrect<\/span>
        \n<\/div><\/div>\n
        Recent Payments<\/span>
        \nIncorrect<\/span>
        \n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

        Que Refresher: Back to Basics (14:07 min)<\/p>\n

          \n
        1. \n
            \n
          1. \n
              \n
            1. Editing Your Profile<\/a><\/li>\n
            2. Editing a User<\/a><\/li>\n
            3. Editing a Referring Physician<\/a><\/li>\n
            4. Editing a Patient<\/a><\/li>\n
            5. Understanding Needs Attention Buckets<\/a>
              \nRefresher Assessment<\/span>
              \n
              \nHow does a Provider Admin change a user's access in Q\u016be?<\/span>
              \n
              A Provider Admin will have to send the user\u2019s information to Integra and request a change.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Create a new User ID for the staff member.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              A Provider Admin can\u2019t do anything to change user access.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Edit his or her Role in the User Details screen.<\/span>
              \nCorrect<\/span>
              \n<\/div><\/div>\n<\/div>\n<\/div>\n
              \nHow do I change my own password?<\/span>
              \n
              I don\u2019t have the ability to do this, so I\u2019ll have to contact Integra.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              I can\u2019t change my password.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Edit my password under the My Profile tab.<\/span>
              \nCorrect<\/span>
              \n<\/div><\/div>\n
              Ask a Provider Admin user to change my password.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n<\/div>\n<\/div>\n
              \nHow do I indicate that I\u2019m no longer working with a referring physician whom I added to Q\u016be?<\/span>
              \n
              Change the referring physician\u2019s status to \u201cInactive\u201d on the Edit Referring Physician screen.<\/span>
              \nCorrect<\/span>
              \n<\/div><\/div>\n
              Call Integra and have the referring physician removed from the system.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              There isn't any way to indicate this.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Delete the referring physician on the Edit Referring Physician screen.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n<\/div>\n<\/div>\n
              \nA notice of a new address for a referring physician arrived at my office. What steps should I take to handle the new address in Q\u016be?<\/span>
              \n
              Delete the old address and add the new address.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Search for the new address and click \u201cSave this Search.\u201d The new address will be saved automatically.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Create a new referring physician file and enter the new address. Click \u201cSave.\u201d<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Keep the old address and add the new address.<\/span>
              \nCorrect<\/span>
              \n<\/div><\/div>\n<\/div>\n<\/div>\n
              \nCan I verify eligibility for all patients in Q\u016be?<\/span>
              \n
              Yes; I can check eligibility for all patients in Q\u016be every 30 days.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              No; I can only check eligibility for patients belonging to payors who allow online verification every 30 days.<\/span>
              \nCorrect<\/span>
              \n<\/div><\/div>\n
              No; I can\u2019t check eligibility for any patients.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Yes; I can check eligibility for all patients any time.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n<\/div>\n<\/div>\n
              \nHow often should I verify eligibility for a patient?<\/span>
              \n
              Before each time I service the patient<\/span>
              \nCorrect<\/span>
              \n<\/div><\/div>\n
              Before the first time I service the patient<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              After I service the patient and am preparing to bill him or her<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              None of the above<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n<\/div>\n<\/div>\n
              \nWhat should I do if a patient changes his or her address?<\/span>
              \n
              Create a new address for the patient and mark it as \u201cDefault.\u201d Delete the previous address from Q\u016be.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Create a new address for the patient, but don\u2019t mark it as \u201cDefault.\u201d<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Create a new address for the patient and mark it as \u201cDefault.\u201d Don't delete the previous address.<\/span>
              \nCorrect<\/span>
              \n<\/div><\/div>\n
              I don\u2019t need to update the patient\u2019s address.<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n<\/div>\n<\/div>\n
              \nWithin how many days are claims sent to the \u201cTimely Filing\u201d bucket when they are close to hitting their timely filing limit?<\/span>
              \n
              14<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              7<\/span>
              \nCorrect<\/span>
              \n<\/div><\/div>\n
              21<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              28<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n<\/div>\n<\/div>\n
              \nWhat would I select to quickly view claims that need additional documentation in order to process?<\/span>
              \n
              \u201cNeed More Data\u201d in the Needs Attention queue<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              \u201cNeeds Attention\u201d on the claims cycle donut<\/span>
              \nIncoreect<\/span>
              \n<\/div><\/div>\n
              Documentation Needed in the Needs Attention Queue<\/span>
              \nCorect<\/span>
              \n<\/div><\/div>\n
              Both 2 and 3<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n<\/div>\n<\/div>\n
              \nWhen viewing all claims that are in \u2018Documentation Needed\u2019 queue, how do you switch to another \u2018Need More Data\u2019\u2019 queue?<\/span>
              \n
              Click on the red dotted Needs Attention option<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Go back to the landing page and click on Need More Data<\/span>
              \nIncorect<\/span>
              \n<\/div><\/div>\n
              Click on the Advanced Tools search, delete Documentation Needed from the Provider Queue field, type Need More Data in the Provider Queue field, and click Search<\/span>
              \nIncorrect<\/span>
              \n<\/div><\/div>\n
              Both 2 and 3<\/span>
              \nCorrect<\/span>
              \n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

              Que Advanced Training (9:56 min)<\/p>\n

                \n
              1. \n
                  \n
                1. \n
                    \n
                  1. Checking Claim Status<\/a><\/li>\n
                  2. Editing a Claim<\/a><\/li>\n
                  3. Changing Your Notification Settings<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                    Que Master Training (1:17 min)<\/p>\n

                      \n
                    1. \n
                        \n
                      1. Accessing Your Patient Summary Report<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n

                         <\/p>\nOnsite Office Administrators<\/span>

                        \n
                          \n
                        1. \n
                            Que Required Core Training (23:47 min)<\/p>\n
                          1. \n
                              \n
                            1. Add a User<\/a><\/li>\n
                            2. Adding a Referring Physician<\/a><\/li>\n
                            3. Adding a Patient<\/a><\/li>\n
                            4. Updating Patient Insurance<\/a><\/li>\n
                            5. Adding a Manual Claim<\/a><\/li>\n
                            6. Fixing Needs Attention Claims<\/a><\/li>\n
                            7. Getting Help<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                              Que Refresher: Back to Basics (14:07 min)<\/p>\n

                                \n
                              1. \n
                                  \n
                                1. \n
                                    \n
                                  1. Editing Your Profile<\/a><\/li>\n
                                  2. Editing a User<\/a><\/li>\n
                                  3. Editing a Referring Physician<\/a><\/li>\n
                                  4. Editing a Patient<\/a><\/li>\n
                                  5. Understanding Needs Attention Buckets<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                    Que Advanced Training (9:56 min)<\/p>\n

                                      \n
                                    1. \n
                                        \n
                                      1. \n
                                          \n
                                        1. Checking Claim Status<\/a><\/li>\n
                                        2. Editing a Claim<\/a><\/li>\n
                                        3. Changing Your Notification Settings<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                          Que Master Training (1:17 min)<\/p>\n

                                            \n
                                          1. \n
                                              \n
                                            1. Accessing Your Patient Summary Report<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n

                                               <\/p>\nOnsite Provider Administrators<\/span>

                                              \n
                                                \n
                                              1. \n
                                                  Que Required Core Training (23:47 min)<\/p>\n
                                                1. \n
                                                    \n
                                                  1. Add a User<\/a><\/li>\n
                                                  2. Adding a Referring Physician<\/a><\/li>\n
                                                  3. Adding a Patient<\/a><\/li>\n
                                                  4. Updating Patient Insurance<\/a><\/li>\n
                                                  5. Adding a Manual Claim<\/a><\/li>\n
                                                  6. Fixing Needs Attention Claims<\/a><\/li>\n
                                                  7. Getting Help<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                    Que Refresher: Back to Basics (14:07 min)<\/p>\n

                                                      \n
                                                    1. \n
                                                        \n
                                                      1. \n
                                                          \n
                                                        1. Editing Your Profile<\/a><\/li>\n
                                                        2. Editing a User<\/a><\/li>\n
                                                        3. Editing a Referring Physician<\/a><\/li>\n
                                                        4. Editing a Patient<\/a><\/li>\n
                                                        5. Understanding Needs Attention Buckets<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                          Que Advanced Training (9:56 min)<\/p>\n

                                                            \n
                                                          1. \n
                                                              \n
                                                            1. \n
                                                                \n
                                                              1. Checking Claim Status<\/a><\/li>\n
                                                              2. Editing a Claim<\/a><\/li>\n
                                                              3. Changing Your Notification Settings<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                Que Master Training (2:23 min)<\/p>\n

                                                                  \n
                                                                1. \n
                                                                    \n
                                                                  1. Accessing Your Patient Summary Report<\/a><\/li>\n
                                                                  2. Accessing Payments<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n

                                                                     <\/p>\nOnsite Provider Staff<\/span>

                                                                    \n
                                                                      \n
                                                                    1. \n
                                                                        Que Required Core Training (21:32 min)<\/p>\n
                                                                      1. \n
                                                                          \n
                                                                        1. Adding a Referring Physician<\/a><\/li>\n
                                                                        2. Adding a Patient<\/a><\/li>\n
                                                                        3. Updating Patient Insurance<\/a><\/li>\n
                                                                        4. Adding a Manual Claim<\/a><\/li>\n
                                                                        5. Fixing Needs Attention Claims<\/a><\/li>\n
                                                                        6. Getting Help<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                          Que Refresher: Back to Basics (11:32 min)<\/p>\n

                                                                            \n
                                                                          1. \n
                                                                              \n
                                                                            1. \n
                                                                                \n
                                                                              1. Editing Your Profile<\/a><\/li>\n
                                                                              2. Editing a Referring Physician<\/a><\/li>\n
                                                                              3. Editing a Patient<\/a><\/li>\n
                                                                              4. Understanding Needs Attention Buckets<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                                Que Advanced Training (9:56 min)<\/p>\n

                                                                                  \n
                                                                                1. \n
                                                                                    \n
                                                                                  1. \n
                                                                                      \n
                                                                                    1. Checking Claim Status<\/a><\/li>\n
                                                                                    2. Editing a Claim<\/a><\/li>\n
                                                                                    3. Changing Your Notification Settings<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                                      Que Master Training (1:17 min)<\/p>\n

                                                                                        \n
                                                                                      1. \n
                                                                                          \n
                                                                                        1. Accessing Your Patient Summary Report<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n

                                                                                           <\/p>\nProvider Administrators<\/span>

                                                                                          \n
                                                                                            \n
                                                                                          1. \n
                                                                                              Que Required Core Training (23:47 min)<\/p>\n
                                                                                            1. \n
                                                                                                \n
                                                                                              1. Add a User<\/a><\/li>\n
                                                                                              2. Adding a Referring Physician<\/a><\/li>\n
                                                                                              3. Adding a Patient<\/a><\/li>\n
                                                                                              4. Updating Patient Insurance<\/a><\/li>\n
                                                                                              5. Adding a Manual Claim<\/a><\/li>\n
                                                                                              6. Fixing Needs Attention Claims<\/a><\/li>\n
                                                                                              7. Getting Help<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                                                Que Refresher: Back to Basics (14:07 min)<\/p>\n

                                                                                                  \n
                                                                                                1. \n
                                                                                                    \n
                                                                                                  1. \n
                                                                                                      \n
                                                                                                    1. Editing Your Profile<\/a><\/li>\n
                                                                                                    2. Editing a User<\/a><\/li>\n
                                                                                                    3. Editing a Referring Physician<\/a><\/li>\n
                                                                                                    4. Editing a Patient<\/a><\/li>\n
                                                                                                    5. Understanding Needs Attention Buckets<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                                                      Que Advanced Training (9:56 min)<\/p>\n

                                                                                                        \n
                                                                                                      1. \n
                                                                                                          \n
                                                                                                        1. \n
                                                                                                            \n
                                                                                                          1. Checking Claim Status<\/a><\/li>\n
                                                                                                          2. Editing a Claim<\/a><\/li>\n
                                                                                                          3. Changing Your Notification Settings<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                                                            Que Master Training (2:23 min)<\/p>\n

                                                                                                              \n
                                                                                                            1. \n
                                                                                                                \n
                                                                                                              1. Accessing Your Patient Summary Report<\/a><\/li>\n
                                                                                                              2. Accessing Payments<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n

                                                                                                                 <\/p>\nProvider Staff<\/span>

                                                                                                                \n
                                                                                                                  \n
                                                                                                                1. \n
                                                                                                                    Que Required Core Training (21:32 min)<\/p>\n
                                                                                                                  1. \n
                                                                                                                      \n
                                                                                                                    1. Adding a Referring Physician<\/a><\/li>\n
                                                                                                                    2. Adding a Patient<\/a><\/li>\n
                                                                                                                    3. Updating Patient Insurance<\/a><\/li>\n
                                                                                                                    4. Adding a Manual Claim<\/a><\/li>\n
                                                                                                                    5. Fixing Needs Attention Claims<\/a><\/li>\n
                                                                                                                    6. Getting Help<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                                                                      Que Refresher: Back to Basics (11:32 min)<\/p>\n

                                                                                                                        \n
                                                                                                                      1. \n
                                                                                                                          \n
                                                                                                                        1. \n
                                                                                                                            \n
                                                                                                                          1. Editing Your Profile<\/a><\/li>\n
                                                                                                                          2. Editing a Referring Physician<\/a><\/li>\n
                                                                                                                          3. Editing a Patient<\/a><\/li>\n
                                                                                                                          4. Understanding Needs Attention Buckets<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                                                                            Que Advanced Training (9:56 min)<\/p>\n

                                                                                                                              \n
                                                                                                                            1. \n
                                                                                                                                \n
                                                                                                                              1. \n
                                                                                                                                  \n
                                                                                                                                1. Checking Claim Status<\/a><\/li>\n
                                                                                                                                2. Editing a Claim<\/a><\/li>\n
                                                                                                                                3. Changing Your Notification Settings<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n

                                                                                                                                  Que Master Training (1:17 min)<\/p>\n

                                                                                                                                    \n
                                                                                                                                  1. \n
                                                                                                                                      \n
                                                                                                                                    1. Accessing Your Patient Summary Report<\/a><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

                                                                                                                                               <\/p>\n","protected":false},"author":1119,"featured_media":0,"parent":44,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"\nQue Training Materials - Integra Partners<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/repo.accessintegra.com\/resources\/que-training-materials\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Que Training Materials - Integra Partners\" \/>\n<meta property=\"og:description\" content=\"         \" \/>\n<meta property=\"og:url\" content=\"https:\/\/repo.accessintegra.com\/resources\/que-training-materials\/\" \/>\n<meta property=\"og:site_name\" content=\"Integra Partners\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-06T21:29:54+00:00\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/repo.accessintegra.com\/resources\/que-training-materials\/\",\"url\":\"https:\/\/repo.accessintegra.com\/resources\/que-training-materials\/\",\"name\":\"Que Training Materials - 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